Auckland +64 9 275 5800

Wellington +64 4 387 8003
Palmerston North +64 6 358 3688
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Check-in

Leading up to Check-In:

  • DO NOT feed your pet within 6 hours of flight (food cannot travel with your pet).
  • DO provide access to clean water (water container fitted to inside of travel cage with external access).
  • DO keep your pet in a controlled environment leading up to check-in.
  • DO ensure your pet has access to toileting facilities (litter tray for cats/grassed area for dogs).
  • DO exercise your dog with a brisk walk prior to check-in.
  • DO keep your pet as calm as possible prior to check-in.

Required by the Airline and VenturePet at Check-In:

  • Ensure your pet has been toileted and where possible exercised.   
  • You can provide suitable soft bedding based on the size of your pet – small towel/t-shirt (cats) and towel (small dogs)/blanket (large dogs) or check with VenturePet.
  • Only pets that are in good health and condition and are fit to travel to their destination will be accepted by the airline at check-in.
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